Overview
At Forexcarry.com, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued and how refund requests are handled. By making a purchase on our website, you agree to the terms outlined in this policy.
Refund Eligibility
Refunds are granted only under the following conditions:
- Defective Products: If the product is defective or not functioning.
- Non-Delivery of Products/Services: If the purchased product or service was not delivered as promised.
- Duplicate Transactions: If you are mistakenly charged multiple times for the same product or service.
Non-Refundable Items
Refunds are not available in the following cases:
- Digital products or downloadable content that has already been accessed or downloaded.
- Services that have already been rendered or fulfilled.
- Any item marked as “final sale” or explicitly stated as non-refundable at the time of purchase.
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Reach out via Telegram at https://t.me/botsupport101 with details of your purchase, including the order number and reason for the refund request.
- Provide Proof: Submit any required evidence, such as screenshots or descriptions of the issue.
- Review: Our team will review your request within 7 business days and provide a response.
- Refund Timeframe
- Approved refunds will be processed within 7-10 business days after approval.
- Refunds will be credited back to the original payment method used during the purchase.
Cancellation Policy
Orders can only be canceled before they are processed or shipped. If your order has already been fulfilled, it will be subject to the refund process outlined above.
Exceptions
- Forexcarry.com reserves the right to deny refund requests if fraudulent activity or abuse of our refund policy is suspected.
- All refund decisions made by Forexcarry.com are final.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us via:
- Telegram: https://t.me/botsupport101
Thank you for using Forexcarry.com!