1. Advertisements Policy
a. Purpose of Advertisements
ForexCarry.com may display advertisements, promotional materials, or sponsored content on the website to support the provision of free or discounted resources and services.
All advertisements will be relevant to our audience and vetted to ensure they align with our values and standards.
b. Third-Party Advertisements
Some advertisements on ForexCarry.com may be provided by third parties. We do not control the content of third-party ads and are not responsible for the claims, products, or services offered by external advertisers.
Clicking on third-party advertisements may redirect you to external websites. We recommend reviewing the privacy policies and terms of use of those websites before engaging with their content or services.
c. Transparency
Sponsored content or paid advertisements will always be clearly marked to distinguish them from editorial content.
2. Complaints Policy
a. Submitting a Complaint
We are committed to addressing complaints promptly and fairly. If you have a complaint regarding any of the following issues, please contact us:
- Website Content: Issues regarding accuracy, appropriateness, or relevance of content.
- Products or Services: Problems related to purchased products or services.
- Advertisements: Concerns regarding misleading or inappropriate advertisements.
- Customer Service: Complaints about interactions with our support team or service delays.
b. How to File a Complaint
To file a complaint, please contact us through one of the following methods:
- Email: Send a detailed description of your complaint to forexcarry999@gmail.com.
- Chat: Message our customer service team via Telegram at https://t.me/botsupport101 during business hours.
c. Information to Provide
When submitting a complaint, please include:
- Your full name and contact details.
- A clear description of the issue or concern.
- Any relevant order numbers, screenshots, or supporting documentation.
- Preferred resolution or outcome, if applicable.
d. Response Time
- We will acknowledge receipt of your complaint within 3 business days.
- A detailed investigation will be conducted, and you will receive a resolution or update within 7-14 business days.
e. Escalation
If you are not satisfied with the resolution provided, you may request an escalation by replying to the response email or contacting our support team. Escalated complaints will be reviewed by a senior team member.
3. Contact Information
If you have any questions or concerns about Advertisements and Complaints Policy, please contact us:
- Email: forexcarry999@gmail.com
- Chat: Telegram at https://t.me/botsupport101
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