1. Overview
At Forexcarry.com, we are committed to ensuring customer satisfaction. This Product Exchange Policy outlines the conditions and processes for exchanging products purchased from our website. By making a purchase, you agree to the terms set forth in this policy.
2. Eligibility for Exchange
You can request to exchange products under the following conditions:
- Defective product does not work.
- Wrong product delivered.
3. Non-Exchangeable Items
The following items are not eligible for exchange:
- Digital or downloadable products.
- Products that have been used, modified, or damaged after delivery.
- Any item marked as “final sale” or explicitly stated as non-exchangeable at the time of purchase.
4. Exchange Request Process
To request an exchange, follow these steps:
- Contact Us: Email us at forexcarry999@gmail.com or send us a message via Telegram: https://t.me/botsupport101 within 7 days of receiving your order.
- Provide Details: Include your order number, a description of the issue, and photos of the product (if applicable).
- Approval: Our team will review your request within 3 business days and confirm whether the exchange is approved.
- Return the Product: If approved, you will need to return the original product. Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
5. Exchange Timeframe
Once we receive the returned product, we will inspect it and process the exchange within 7-10 business days. The replacement product will be shipped to the address provided at the time of the original purchase.
6. Terms and Conditions
- The exchange is subject to product availability. If the requested replacement is not available, you may opt for a similar product or store credit of equal value.
- Forexcarry.com reserves the right to deny an exchange request if the product does not meet the eligibility criteria.
7. Contact Information
For questions or concerns about our Product Exchange Policy, please contact us:
- Email: forexcarry999@gmail.com
- Chat: Telegram at https://t.me/botsupport101
Subscribe to Receive Gifts
- Receive free gifts from Forexcarry.com!
- Free lifetime updates!
- Exclusive VIP Card for loyal customers!